The latest and innovative technologies were already entering the workplace even before the COVID-19 pandemic. Great transformative techs were pushing the businesses to adapt to the newer models and thrive in an increasingly digital world.
But then COVID-19 happened –a shift that was supposed to take years only took a few months. As a result, every business was forced to rapidly adapt, lest they become a victim to the changing times. This shift affected every business, but healthcare more than others. Now, you can easily consult with a pharmacist or order medicine at home via online pharmacies such as emeds.
Many healthcare services are suddenly available at your fingertips. Some businesses have caught up with healthcare, while others are still scrambling to catch up. One thing remains clear; it’s do-or-die for most businesses. They either fast-track their business’ digital transformation, or their competitors will take them over.
In today’s world, technology is not a choice. It’s an inevitable fact of life for every business, and technology is what makes businesses successful today.
Thanks to the ‘open connectivity’ approach that transformation enables, organizations can feel much more connected and collaborate better.
This helps them engage in more personalized ways with their customers, giving them a much better chance of thriving in the pandemic and post-pandemic era.
10 Reasons for Digital Expansion in 2021
No business can afford to ignore digital transformation in today’s digital-first world. Following are the ten reasons why;
1. It helps reduce costs
By automating time-consuming tasks, reducing the chances of human error, and involving a larger number of specialists in projects, a business can operate more efficiently, reduce costs, and improve communication with clients.
Technology streamlines scheduling, ensuring there are no missed appointments or deadlines. It allows workers to focus solely on their job and not waste their time with trivial things. Digitizing information-intensive processes can help cut the cost by up to 90%.
2. It facilitates mobility and remote communication
Digital transformation allows a business to decentralize production. As a result, they can tap into the global talent and easily offer employment opportunities to better employees with remote connectivity.
The technology eliminates business border restrictions –they can sell their products and services to the remotest corners of the world. They can also easily set up production facilities where it’s more profitable. Proximity issues are irrelevant.
3. It improves operational efficiency and output
A digital transformation gives businesses a valuable opportunity to streamline their core corporate functions. For example, where feasible, they can move finance and HR operations away from manual processes.
They can automate key functions, like payroll and scheduling. It lets business owners and leaders focus on broader business opportunities, making efficiency and output explode.
4. It invites new business opportunities and revenue streams
Digital transformation saves resources and increases profits, which enables the expansion of business operations. You can create new products and services. You can even customize your services and products to your clients’ specifications, wherever in the world they are.
On a digital scale, your scope of competition also increases. You can monitor your competitors and keep up to date with their business models. It allows you to instantly avail any new opportunities and add to the business revenue streams.
5. It improves customer experience
Improving customer experience is at the heart of a majority of digital inventions and innovations. As a result, a majority of the business leaders are developing refined digital transformation policies to improve their consumer experience.
Amazing websites, innovative designs, attractive graphics, eloquent content, and informative pitch; these things that impact clients and make your business memorable.
6. It speeds up the response to changes in the market
Digital transformation allows you to become aware of any changes in the market immediately. You can shift your business strategy to accommodate those changes and never let your steady stream of profits slow down.
For example, if there is news of a lockdown in a particular area, you can deliver your products directly to the client’s home via drone.
7. It allows for better integration and collaboration between different departments
Digital transformation allows quick communication and analysis opportunities. It allows different departments to coordinate with each other easily.
It drives up cooperation and competition within a company, fostering faster and better coordination.
8. It safeguards customer privacy
Businesses must take every precaution to secure and protect the personal information that they collect, process, and store online digitally. This protection has become even more critical with the reports of hackers and digital thieves.
Privacy and data protection are improving every day. There is a huge push for better digital protection that attracts customers and earns their trust.
9. It enhances the quality of services
Technological transformation opens up newer horizons for your business. It takes you into a community that is far larger than you previously imagined. This fosters competition and innovation.
It makes you take a second look at your products and services to make them better than your competitors. Such improvement eventually invites more customers.
10. It allows you to implement chatbots
With the advent of chatbots, businesses with online platforms are likely to have more advanced tools to help them gain insight into customer service issues, analyze data for better decision-making and engage in meaningful conversation with potential or actual customers.
In this digital age of business, anyone with an idea can quickly and cheaply kickstart a new company. It doesn’t take much effort to carve out a niche in the global market.
That’s why long-held businesses, as well as startups, need to grow and adapt to the changing times. The only way they can compete and maintain their customer loyalty is with swift digital transformation.
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Author: Eskander Khalid